At Nour Bougie, we take great care in crafting and packaging our candles and home fragrances. If for any reason you are not fully satisfied with your purchase, we are here to help.

 

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Returns

 

We accept returns within 14 days of delivery.

 

To be eligible for a return:

•Items must be unused and in their original condition

•Products must be returned in their original packaging

•Proof of purchase (order number) is required

 

Due to the nature of our products, we cannot accept returns on items that have been used, burned, or altered.

 

To initiate a return, please contact us at:

[your support email]

 

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Return Shipping

 

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

 

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

 

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Damaged or Incorrect Items

 

If your order arrives damaged or you receive the wrong item:

1.Please contact us within 48 hours of delivery

2.Include clear photos of the product and packaging

3.Provide your order number

 

Once reviewed, we will offer a replacement or refund as appropriate.

 

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Non-Returnable Items

 

The following items cannot be returned:

•Used or burned candles

•Opened fragrance sprays

•Gift cards

•Final sale items

 

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Refunds

 

Once we receive and inspect your returned item, we will notify you of the approval status.

 

If approved, your refund will be processed to your original method of payment within 5–10 business days.

 

Shipping fees are non-refundable unless the return is due to our error.

 

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Exchanges

 

We do not offer direct exchanges at this time.

If you wish to receive a different item, please return your original product (if eligible) and place a new order.

 

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Late or Missing Refunds

 

If you haven’t received your refund:

1.Check your bank account again

2.Contact your credit card provider (processing times may vary)

3.Contact your bank

 

If you have done all of the above and still have not received your refund, please contact us at:

[your support email]

 

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Optional clause (smart for fragrance brands)

 

Please note that scent perception is subjective. Fragrance preferences vary from person to person and are not considered a defect.